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  About us

AGConsult raises customer loyalty and strengthens your brand by optimising the user experience of your site.

A team with a unique usability expertise

AGConsult was founded at the end of 2001 by Els Aerts and Karl Gilis, two pioneers of the internet in Belgium. The usability expertise of the founders is strenghtened with the knowledge of Muriel Vandermeulen and Michaël Dufranne. 

Our team is small but it's hard to overestimate our usability expertise. All our senior consultants have at least 7 years of experience in the web usability field. No junior consultants, no sales people, but a dedicated team for every project. Our client list proves that our philosophy works.

What do we do?
  • We evaluate the usability of your web site, intranet or extranet based on expert reviews and/or user testing.
  • We identify usability problems and provide practical solutions.
  • We design a clear and open information architecture that corresponds to your visitors' wants and needs.
  • We share our usability expertise through our close collaboration with clients, our publications, seminars and workshops.

What don't we do?

  • Build web sites or programme online applications. 
  • Write online manuals or help features. 

Companies regularly make use of our usability expertise to get the maximum out of the relationship with their communication agency, web team or web builder. A lot of web builders, software companies and marketing agencies also make use of our services to ensure that the products they deliver to their clients meet their customer's and the end user's expectations.

Some of our most important assets:
  • Our complete independence makes us your ideal partner for an objective external usability evaluation.
  • Our thorough knowledge of the internet means we can suggest alternatives for every usability problem we find.
  • We're not just consultants. We do groundbreaking research about the usability of Belgian web sites and publish about it.
  • We don't just work for you, we share our usability expertise with you.
  • AGConsult holds seminars about usability, information structure and writing for the web for several universities, Chambers of Commerce and the federal government.
  • 76% of Belgium's 30 most important internet companies regularly buy publications by AGConsult (i.e. The Reference, DAD, eXpanded Media, Valoris, i-Merge,...).
  • We were the first usability company to receive the European Qfor Client Satisfaction quality label. And we still have it. With a 100% customer satisfaction for both our consulting and training.

Want to know how you can profit from our usability expertise?

Check out our usability services.

 

 

 
Our references
We are proud to have the following companies and organisations among our clients:
AstraZeneca
Daikin Europe
Federal government
Job@
Microsoft
Renault
Spector
Telenet
Vlaamse Milieumaatschappij

More references

 
More information about:
The experience and background of our management team
The importance of online usability
AGConsult in the press


Redesign training
Knowledge areas

Web writing
Website optimization
Website usability
Intranet usability

Usability services

Expert review
User test
Competitor analysis
Prepaid usability consulting

User research & IA

Information architecture
User research
Mock-up - Wireframe
Functional analysis - Request for proposal

Trainings

Writing for the web training
Usability training
Information architecture training

Background info

Publications
Usability articles
Web usability

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