200 practical usability tips to help you optimise the user-friendliness of your web site, based on research and the observation of real users. All tips deal with frequently occurring problems on small and large corporate and commercial web sites. These tips will help you to create a positive user experience on your site.

Have a look at a few sample pages (pdf - 494 KB).

Results of following the tips: 

• A practical, usable site that works the way users expect it to and that people enjoy using. 
• More happy users, a higher return on investment of your internet project and a better image. 

What you get:

• 200 practical tips that deal with every aspect of corporate and commercial web sites: accessibility, compatibility, layout, navigation, legibility, clickability, online forms, search and results pages et cetera.
• 247 screenshots and elaborate examples of large and small web sites show you what to do and what not do do. They will help you put the tips into practice on your own site.  

Table of contents:

1. Domain names (4 tips)
2. Immediate access (2 tips)
3. Language choice (9 tips)
4. Informative homepage (6 tips)
5. Basic layout (4 tips)
6. Page unity (5 tips)
7. Use of the screen (6 tips)
8. Printer-friendliness (6 tips)
9. Navigation (22 tips)
10. Information space (7 tips)
11. Title-tags (3 tips)
12. Compatibility (3 tips)
13. Loading time (2 tips)
14. Plug-ins (3 tips)
15. Files other than html (4 tips)
16. Respect the browser (6 tips)
17. Respect standards (5 tips)
18. Visual disabilities (4 tips)
19. Clickability (9 tips)
20. Properly functioning links and pages (7 tips)
21. Language (5 tips)
22. Up to date and correct information (7 tips)
23. Legibility (8 tips)
24. Symbols and icons (4 tips)
25. Movement (4 tips)
26. Search (9 tips)
27. Results pages (7 tips)
28. Contact information (5 tips)
29. Site map (4 tips)
30. Frequently asked questions (6 tips)
31. Forms (14 tips)
32. Clutter (10 tips)

Who's it for?

• Everyone involved in the development or maintenance of a web site, intranet or extranet.
  Graphic designers, programmers, web masters and project managers can use the tips to make better web sites. Because they are based on facts, the tips can also help to end endless discussions based on nothing but opinions.


• Everybody who benefits from a good web site.
  Account managers, marketing and communication managers, CEO's and managing directors will get a better insight in the do's and don'ts of the internet and make them better equipped to evaluate and manage an internet project.

Number of pages: 139

Price: 95 euro (incl. shipping, excl. VAT).

The 200 usability tips are also available in Dutch and French.

How to order?

• Pay online
  Download the publication (PDF - 13 MB) and pay online.
• Pay by bank transfer
  Order via our online form or by fax. The tips will be sent to you by mail. Payment by bank transfer after delivery.

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