The many user tests we did over the past few months hammered
it home to us again. Most people pay very little attention to the
text on a web page. Selecting a link seems almost random. Why is
that? Is it true that people don't read online?
Only the end page counts
It's not true to say that people don't read online. They do.
They want information, lots of it. But they only actually read when
they've reached the page they're looking for. The pages that get
them there, like homepages, overview pages and search results pages,
are merely glanced at. The text on these pages is scanned, never
read.
It's all Google's fault
The internet has aways been a very flighty medium. The success
of Google has increased that flightiness even more. For most
internet users, Google is their first stop when they're looking for
something online. Most people use Google like this: enter a keyword
and then clik on the first link on the first results page. If that
page doesn't give them what they want in 15 seconds, they move on to
the second link. And so on. Nowadays, this surfing behaviour is no
longer limited to Google. Most people surf the entire net like this.
They arrive at a site, click a link left or right and if they don't
immediately find what they're looking for, they're gone.
Adapted design home and overview pages
Have things really changed that much? A couple of years ago
homepages and overview pages also had a kind of orienteering
function. True, but back then most people actually read the content
on these pages. The so-called portal-look, where a homepage consists
of several little content blocks, was very popular at the time.
But pages like that, with lots of little bits of information,
don't work any more these days. Users want simple choices. Very
simple. Examples are the new homepage of The
Post, the product choice on the site of Daikin
or Ford's online
showroom. All pages that don't require reading but that offer easy
choices that take the user where he wants to go fast.
For companies and organisations with lots of information or
products, the good old Yahoo way is the best solution. Lists with
lots of choices, a bit like an index page or a sitemap, still work a
treat. Examples are the homepages of the BBC
and Analog Devices.
Els Aerts & Karl Gilis