101 practical tips to stop you from making the most common usability mistakes and help you optimise the user-friendliness of your web site. The tips are based on extensive research into what users dislike on web sites and divided in a number of sections that each cover a different aspect of usability.
The table of contents will give you a good idea of the tips. 

Who's it for:
Anyone involved in the conceptualisation, design or implementation of Internet projects. The tips are applicable to any site or intranet, no matter whether it's the site of a multinational, small or medium-sized company or one-person business. 

Number of pages: 41

Also available in French and Dutch.

Price: 45 euro (incl. postage and handling, excl. 21% VAT)

How to order ?

• Pay online
  Download the publication (PDF - 520 KB) and pay online.
• Pay by bank transfer
  Order via our online form or by fax. The tips will be sent to you by mail. Payment by bank transfer after delivery.