Work out the information structure and specifications for a government site

An important government agency that reports directly to the Prime Minister wanted to extend and modernise its web site. Because this service is concerned about user-friendliness, they called on AGConsult to help them with the project.

The primary and secondary goals of the site were defined based on a series of interviews. The next step was to figure out which type of information the site should contain to fulfil these goals. AGConsult drew up the information structure, the terminology for the navigation and the best places to provide users with cross links.

The customer was very satisfied and asked AGConsult to stay on as consultants to supervise the rest of the project. AGConsult drew up the quote request, with a clear description of the requirements of both the site and the content management system.

Develop the basic structure and layout for the site of a mutual insurance company

A large mutual insurance company wanted to renew its large site because it had become too complicated. To make sure the new site would live up to users' expectations, AGConsult was involved in the project.

Through an analysis of the log files and the questions to the call centre AGConsult charted the needs of existing and potential customers. Based on these data, the basic structure of the site was drawn up during a number of meetings.

AGConsult also drafted the basic layout of the homepage and other key pages of the site. Combined with a number of specific usability guidelines, the client has everything to successfully complete the project.

Test a children's site, devise a number of guidelines and supervise the realisation of the new site

The Kinderrechtencommissariaat turned to AGConsult to review the usability of their site. The large number of usability problems and the high maintenance cost of the static web site made the client decide to build a new web site.

Our expertise and independence convinced the client to let AGConsult supervise the project. AGConsult was responsible for: 

• Writing the quote request.
• Checking whether the contract with the web builder included things like maintenance etc. 
• Checking and tweaking the functional and technical analysis. 
• Checking and guiding the development of the content management system and the web site. 
• Testing the final version for usability problems and bugs.

Independent research into the usability of the b2c and b2b sites of a large pharmaceutical company

An international pharmaceutical company wanted to know the usability strengths and weaknesses of her existing sites in order to make informed decisions about the requirements for the new sites.

Because the customer was convinced the research had to be performed by a completely independent party, they contacted AGConsult. In two weeks time, AGConsult reviewed the user-friendliness of the client's three b2b and b2c sites, based on a combination of expert reviews and user tests with doctors and pharmacists.

The client was very pleased with the extensive written report and the presentation, which will serve as guidelines for future Internet projects.

Validation of new page designs for a large telecom operator

The in-house made new designs for the homepage and helpdesk pages of a large telecom operator were met with mixed reviews from the management. AGConsult was called in to help make an informed decision about the further tweaking and implementation of the pages.

AGConsult presented the client with the results of the user test and expert review within only three days. Based on the results of AGConsult's research, the project was adjusted.

Test a prototype and draft a template for the site of a publisher

A large publishing house wanted to put the entire archive of its magazines online and make it accessible for paying users. A prototype in html was developed in-house.

Because the company realised that it's easier and cheaper to solve problems early on, AGConsult was called in in this early stage of the project. An expert review brought the prototype's strengths and weaknesses to the fore. Based on our guidelines and drafts, the prototype was optimised and passed on to an external development company.

Thanks to AGConsult's early feedback the client was able to develop an e-business site in a fairly short amount of time.