Table of contents

Part I: General principles 
Accessibility 
     Immediate access 
     Browser compatibility 
     Platform compatibility 
     Plug-ins 
     Files other than html 
     Loading speed and page size 
     Correctly functioning links and pages
     Remarks of users 
     Conclusion Accessibility 
Ease of use 
     Unity of page and window 
     Predictable and clear navigation
     Information space 
     Title-tags 
     Clickability 
     Remarks of users 
     Conclusion Ease of use 
User experience 
     Legibility and reading speed 
     Visually handicapped users 
     Good use of the screen in all resolutions 
     Printer-friendliness 
     Movement 
     Respect the browser's functionality
     Respect interface standards 
     Icons 
     Remarks of users 
     Conclusion User experience 
Practical value 
     Contact information 
     Up to date and correct information
     Language and copywriting 
     Remarks of users 
     Conclusion Practical value

Part II: Specific pages and elements
The homepage 
     Remarks of users 
     Redundant elements 
     Necessary elements 
     General layout 
     Alternative proposal 
Product pages 
     Remarks of users 
     Which information when? 
     Which information where? 
     Related products 
Search 
     Remarks of users 
     Place and look of the search box
     'Advanced search' 
     Functionality of the search feature
     User-friendly result pages 
Forms 
     Remarks of users 
     General remarks 
     Registration form 
     Order form 
     Contact form 
     Newsletter subscription 
Other pages 
     Events calendar 
     Site map

Part III: User test 
     Profile test users 
     First impressions 
     Assignments 
     Results of post-test questionnaire
     Analysis of the results

General conclusion 
     Most important shortcomings 
     Most important assets 
     Action plan and strategy

How to use this report?